![]() To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. A sample returns policy is shown below which you can edit as needed. Click Edit next to the Shipping & Returns page and you can change this text. But we have to charge for parts that are damaged by human beings.To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Photographs or videos of the product showing any defectsįor the problem caused by quality problem, we will ship the parts to your address for free.Where the product was purchased (including purchase number if known).Damage caused by use in an environment for which the product is not designed.ĥ) To start a claim please email us at with the following information. ![]() Damage caused by natural wear on parts designed to wear out (chisels, blades, etc).Not only do you get the product, but you also get help. We have thousands of bushings, pins, links and kits in stock for next day delivery to minimise your machine down time. Damage caused due to not following the user manual. Rhinox Group offer a wide range of pins, bushes and links to suit most common makes and models of mini excavator / digger on the market.Damage of a product resulting from unauthorized modification of the product.Damage of a product resulting from negligence.3) How long does the warranty last?Īll Agrotkindustrial products come with a 1-year non-transferable warranty when purchased directly from our website. Products will be repaired, replaced, or refunded depending on the circumstances. Covers broken components under normal use. Covers defects in workmanship under normal use.Ĭ. Covers defects in materials used to manufacture your product.ī. 1) Machines purchased from the following channels don't have warrantyĪ. We will reply to you in 1-2 business days. When you encounter some problems after the purchase, please let me know the details via email. However, we are not affiliated with any auctions and therefore cannot provide warranties for machines purchased through such channels.īut If you encounter any technical difficulties or require replacement parts, please do not hesitate to contact us. Note : We offer a one-year warranty for machines purchased through our website.
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